The holiday season can make or break even the most promising of brands. They become cautionary tales for the rest of us, from cumbersome check-outs to off-brand ads to marketing campaigns that lack that holiday spirit people crave. And if you’re largely relying on holiday-season revenue while still building your brand, the stakes are even higher.

However, most branding pitfalls this time of year can be avoided primarily through process testing, well-planned customer service, and a familiarity with your target audience. Once you’ve figured out consumers’ likes, dislikes, and where you want to reach them, the rest should fall into place.

Branding Mistake #1: Insufficient Warehouse Fulfillment & Logistics to Handle Your Orders

It can be a happy accident that turns into a holiday nightmare – the inability to handle all of your orders. This is a very understandable mistake for smaller businesses, and it occurs for a variety of reasons. One, you’ve introduced a new product line but were unable to test market demands. Two, in-house departments were not communicating with one another sufficiently in the lead up to the seasonal rush. Events outside of your control, such as shipping delays overseas, can also be the culprit.

One way to prevent the stress of late-year distribution troubles is to pad in enough turnaround time so that even a two-week delay isn’t likely to hurt business. At least when it comes to your marketing, you have the option to outsource merchandising services to outside experts who can handle all your warehouse fulfillment and logistics needs, removing that burden from your plate.

Branding Mistake #2: Attempting All Your Marketing In-House Without the Proper Digital Marketing Skills

According to NerdWallet, roughly four out of five people will research their purchases online before buying anything. Yet nearly half (47 perfect) of small businesses still manage all of their marketing – despite a lack of in-house digital marketing skills – and that decision is holding them back. A branding consultant like HYPTE that has digital marketing expertise can save you time and money by creating original solutions and executing on them in a fraction of the time, allowing you to focus on everything else you will need to accomplish from Halloween to New Year’s Day.

Branding Mistake #3: Not Enough Well-Trained Customer Service Agents Around the Holidays

This complaint may be the most prevalent among marketing teams and consumers alike. If you’ve got all your holiday products lined up and ready to ship, congrats! Sufficient, high-quality customer service reps to handle all the questions from customers that are sure to follow is crucial this time of year, and a lack of it could jeopardize an otherwise stellar season.

Get some peace of mind by following these customer service tips:

  1. Emphasize your training. Consider more intensive training for newcomers with less holiday marketing experience.
  2. Evaluate your online portal. Test it thoroughly to become aware of any glitches and improve your processes in time for the holiday rush.
  3. Survey your customers. You can learn a lot from past campaigns!
  4. Over-communicate. Be sure everyone throughout your organization is on board with your plans.
  5. Anticipate problems. Make sure your reps are skilled at handling disgruntled customers.
  6. Line up temps. Be sure you have access to last-minute talent should workers drop out of the pool.
  7. Hire selectively. How will you weed out the duds? Don’t let holiday angst overshadow smart hiring decisions.
  8. Prioritize. Decide how you will handle the more urgent requests.

Branding Mistake #4: Failing to Test All the Components of Your Marketing Plans in Advance

Now is a good time to begin testing the different components of your campaign, including your sales process, to make sure they are compatible. That will help you determine whether your website or mobile advertising require any technical changes. One approach is to create a prototype of end users. Solicit feedback based on specific, predetermined objectives such as how they respond to your Thanksgiving design or measurable engagement with your Black Friday video promo. Doing so gives you time to make adjustments before launching what your larger audience will see.

HYPTE Branded Solutions Will Inject Holiday Cheer Into Your Seasonal Campaigns

Kick off the season by giving yourself the gift of outside help. The team at HYPTE Branded Solutions has the expertise to create a turnkey solution from scratch, or to manage the missing elements of your digital marketing, branding, and merchandising plans from now until January 1.

Contact HYPTE online, or call us at 708-343-9730 to discuss what’s missing from your holiday marketing campaign!